The NICU Design Toolbox: Co-design through Empathic Relationship Building

Mburu, Christine Wanjiru and Joolay, Yaseen and Densmore, Melissa (2019) The NICU Design Toolbox: Co-design through Empathic Relationship Building, Proceedings of Second Conference on Computing & Sustainable Societies (COMPASS 2019), 3-7 July 2019, Accra, Ghana, 2, 1-3, ACM New York.

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Co-design in practice can be extremely difficult, especially when multiple stakeholders are involved. In this research, we reflect on ways to produce cooperation between low-income mothers, nurses, and doctors, as they work with researchers to co-design an artifact to alleviate communication gaps in a South African neonatal intensive care unit. We describe the strategies used to mediate and foster cooperation between these stakeholders; cooperative prototyping techniques can foster collaboration, disentangle participation and enhance participant creativity in spite of power differentials and initial feelings of disconnection. We argue for flexible, responsive design practices that foster readiness to design with other stakeholders.

Item Type: Conference poster
Uncontrolled Keywords: co-design; Premature birth; NICU; Mothers
Subjects: Computer systems organization > Architectures > Distributed architectures
Date Deposited: 20 Sep 2019
Last Modified: 10 Oct 2019 15:31

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