UCT CS Research Document Archive

Availability4D: Refining the link between availability and adoption in marginalised communities.

Meissner, Fritz and Edwin Blake (2013) Availability4D: Refining the link between availability and adoption in marginalised communities. . In Kotze, Paula, Gary Marsden, Gitte Lindgaard, Janet Wesson and Marco Winckler, Eds. Proceedings INTERACT 2013 -- 14th IFIP TC13 Conference on Human-Computer Interaction 8117, pages 762-779, Cape Town, South Africa.

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Abstract

We present a comparative study of mobile and conventional computing technologies applied to providing access to career guidance information to high school students from marginalised communities. Reported high availability of mobile technology amongst these users would be beneficial, but our NGO partner questioned feature phones’ applicability for consuming large quantities of information. We created two systems: a text interface exposed through a mobile instant messaging service, and a website targeting conventional computers. Despite positive usability tests for the website and fears of social stigma related to mobile instant messaging, system logging over eight months of parallel deployment showed convincing advantage in engagement for the mobile system. Interviews revealed that computer infrastructure was tied to institutions where access was limited; but greater access to mobile phones (owned or borrowed) made use and advertisement to peers of the mobile system easier. Social stigma was a problem only for a minority.

EPrint Type:Conference Paper
Keywords:availability; adoption; marginalised communities; feature phones; mobile Internet; M4D; NGOs
Subjects:H Information Systems: H.5 INFORMATION INTERFACES AND PRESENTATION
K Computing Milieux: K.4 COMPUTERS AND SOCIETY
ID Code:886
Deposited By:Blake, Edwin H
Deposited On:17 August 2013
Alternative Locations:http://dx.doi.org/10.1007/978-3-642-40483-2_54