UCT CS Research Document Archive

Loading ... A Short Study into Security Delay Frustration

Arnab, Alapan and Dave Nunez (2006) Loading ... A Short Study into Security Delay Frustration. Technical Report CS06-03-00, Department of Computer Science, University of Cape Town.

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Abstract

This report discusses a small experiment to investigate the amount of time users are willing to wait for applications to load, before they become frustrated. In particular, the experiment investigates whether, users are willing to wait longer, if they are aware that a security operation needs to be performed before loading the application. Our results show that users are willing to wait, on average 5.5 seconds longer for applications to load, if they are aware of a security operation.

EPrint Type:Departmental Technical Report
Subjects:UNSPECIFIED
ID Code:325
Deposited By:Arnab, A
Deposited On:03 October 2006